NET-XS Communications have placed maintenance staff at all locations, just to avoid travel time while going for maintenance. Our technical expert and professionals provide support via call or WhatsApp to our valued customers from 4 pm to 11pm daily. Friday is OFF.
Our technical experts and professionals provide support via email and telephonic calls 8 hours a day, 6 days a week.
We always focus on our customer satisfaction and also provide on-site support whenever necessary to avoid wastage of time.
We make comprehensive reports after resolving each complain, & it is presented to customer on request.
We strongly believe in providing best support. It is the quality of service which ensure success of a business. Our dedicated online support team is 24×7 available to entertain our valued customers. We committed to delivering high quality, personalized, and professional services to our clients.
We always focus to meet the customer satisfaction level, by using a consultative approach we take the time to listen and understand needs and requirements of your business.
We got highly-trained, certified and competent service engineers that are strategically located around the city to ensure a rapid response to your queries. This is just to assure that there must be no delay or unusual waste of time in identifying, troubleshooting and resolving the problem.
In addition we have developed pre-active and preventative maintenance systems and service trend measurements to enhance and boost troubleshooting and issue resolution.
Network Monitoring System
Connect’s Proactive Network Monitoring (PNM) makes it easy to quickly detect, diagnose, and resolve performance issues with your dynamic network. It delivers real-time views and dashboards that enable you to visually track network performance at a glance.
We continually monitor your network, and will be able to talk to you about issues such as times of peak load, and advise you of the most cost-effective and robust ways to manage these issues.
24 x 7 Support
Technical expertise is just a phone call away 24 hours a day, 7 days a week, 365 days a year.
Our Service Level Agreement guarantees 99.9% network availability using redundant links and appliances throughout the network.
By real-time network and system monitoring, we continuously evaluate and administer the network availability status.
No special wiring. No disruptions. No delays. Just a simple Ethernet / Fiber-Optic handoff and nothing more.
We make comprehensive reports after every diagnosis and resolving of complain, and it is presented to customer on their request.
Telephonic & Email Support
Our technical experts and professionals provide 24/7 support via email and telephonic calls.