Support Features
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Support Features

NET-XS Communications have placed maintenance staff at all locations, just to avoid travel time while going for maintenance. Our technical expert and professionals provide support via call or WhatsApp to our valued customers from 4 pm to 11pm daily. Friday is OFF.

Customer Support

Our technical experts and professionals provide support via email and telephonic calls 8 hours a day, 6 days a week.

On-Site Support

We always focus on our customer satisfaction and also provide on-site support whenever necessary to avoid wastage of time.

Comprehensive Reporting

We make comprehensive reports after resolving each complain, & it is presented to customer on request.

Customer Care

We strongly believe in providing best support. It is the quality of service which ensure success of a business. Our dedicated online support team is 24×7 available to entertain our valued customers. We committed to delivering high quality, personalized, and professional services to our clients.

We always focus to meet the customer satisfaction level, by using a consultative approach we take the time to listen and understand needs and requirements of your business.

Field Support

We got highly-trained, certified and competent service engineers that are strategically located around the city to ensure a rapid response to your queries. This is just to assure that there must be no delay or unusual waste of time in identifying, troubleshooting and resolving the problem.

In addition we have developed pre-active and preventative maintenance systems and service trend measurements to enhance and boost troubleshooting and issue resolution.

Network Monitoring System

Connect’s Proactive Network Monitoring (PNM) makes it easy to quickly detect, diagnose, and resolve performance issues with your dynamic network. It delivers real-time views and dashboards that enable you to visually track network performance at a glance.

We continually monitor your network, and will be able to talk to you about issues such as times of peak load, and advise you of the most cost-effective and robust ways to manage these issues.

24 x 7 Support

Technical expertise is just a phone call away 24 hours a day, 7 days a week, 365 days a year.

Full SLA

Our Service Level Agreement guarantees 99.9% network availability using redundant links and appliances throughout the network.

Real-time Monitoring

By real-time network and system monitoring, we continuously evaluate and administer the network availability status.

Simple Handoff

No special wiring. No disruptions. No delays. Just a simple Ethernet / Fiber-Optic handoff and nothing more.

Comprehensive Reporting

We make comprehensive reports after every diagnosis and resolving of complain, and it is presented to customer on their request.

Telephonic & Email Support

Our technical experts and professionals provide 24/7 support via email and telephonic calls.

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